HomeMy WebLinkAbout20250533 26 Finley St Site Plan Management Plan 09252025The Finley Management Plan
On-Site Staffing
Role/Title On-Site Presence Responsibilities
Case Managers Full-time daily Individual resident support, case planning
Housing Specialist Full-time Daily housing support for residents
Peer Counselor Evenings Peer support and resident engagement
Overnight Staff Full time overnights Monitors building access, responds to emergencies
Supported Housing
Supervisor
Multiple days/week
As needed
Supervises Supportive Housing operations
Residential Director Multiple times/week Oversees all RISE residential mental health programs
Affordable Housing
Director
Multiple times/week Oversees all RISE affordable housing; applications,
leases, evictions, inspections
Property Manager As needed Physical upkeep, emergencies
Security Measures
• Overnight Staff on-site to monitor building access and emergencies
• Security cameras placed:
o Outside the building, at all entrances, in allowable common spaces
o Monitors are visible in the staff office.
• Controlled Access: primary entry door locked at designated times, with access only by key or resident admittance.
Law Enforcement Collaboration
• Clearly marked unit numbers
• Key Fobs for emergency services
• Point of Contact for follow-up
• Location of primary office building with direct care and administrative support
• Emergency Services will respond to calls without lights and sirens
On-Call Systems
• Residential On-Call (24/7) – For supportive housing residents’ needs
• Maintenance On-Call (24/7) – For urgent building issues
• Clinical On-Call (24/7) – For staff assistance and decision-making support
• Executive Team On- Call (24/7)- For leadership support and emergencies
Maintenance & Building Operations
• Maintenance Requests – Residents can email for routine matters.
• Maintenance On-Call – Staff available for urgent building needs 24/7
Resident Safety & Support
• Regular Check-ins: Program staff will conduct routine face-to-face visits with residents. If a resident misses or is unavailable for a
scheduled visit, staff will ensure contact within 24 hours and arrange a face-to-face meeting.
• Health & Behavioral Concerns: Any concerns observed during visits will trigger a case conference to determine if further
intervention is necessary.
• Staff Availability: On-site staff present during extended day and evening hours, 7 days per week. 24/7, 365 -day emergency on-
call system in place for both building needs and resident support.
• Resident Rules & Policies: All residents must sign and adhere to a code of conduct. Prohibited: weapons or illegal substances on
the property. Consequence: violations may result in eviction.
Staff Training
• All staff are trained in the following:
o CPR/ First Aid
o Mental Health First Aid
o Safety and Security Protocols
o Tenants’ Rights and Fair Housing Laws
o Crisis De-escalation /Conflict Resolution
o Accessing Emergency Services and Local Resources
o Supportive Housing Best Practices
o Ethics and Boundaries
o Trauma Informed Care
o Case Management and Service Planning
and/or
o Peer Support and Advocacy