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HomeMy WebLinkAbout20240457 172 Caroline Roof, Windows, Porch, Driveway Response to DRB requestsOutlook DRB - Stockwell - 172 Caroline St - From Tonya Yasenchak <tonyay@nycap.rr.com> Date Tue 10/8/2024 4:23 PM To Julia Destino <Julia.Destino@saratoga-springs.org> Cc Beige Berryman <Beige.Berryman@saratoga-springs.org> 2 attachments (3 MB) JELD-WEN_Siteline Clad-Wood Brochure.pdf; 172 - Front 10-5-24.pdf; CAUTION: This email originated outside of the City network. Please contact IT Support if you need assistance determining if it's a threat before opening attachments or clicking any links. Hi Julia – This e-mail is in response to a previous DRB review of the Stockwell residence at 172 Caroline St. At the September 11th DRB meeng, the DRB requested the following: 1. Clarificaon of the “diamond” windows at the East & West ac walls: The applicant will be repairing / reglazing these windows in place. 2. Replacement of all windows along the North / Caroline St. front of the house: a. A photo of the house is aached which depicts the (8) proposed windows to be replaced along the North / Caroline St. front of the home. b. The new windows are proposed to be Jeld-Wen Siteline wood windows (a brochure is aached) c. Details: i. The exterior of the windows will be wood and not clad. ii. Glazing is proposed as 6/1 simulated divided light iii. Double hung Window sizes to match the exisng openings I believe that this informaon is all that the DRB requested to make a final determinaon on the applicaon under review. We respecully request to be placed on the next available agenda of October 23. Please let me know if you have any quesons or need addional informaon. Thank you for your me & consideraon. ~ Tonya Y ENGINEERING AMERICA CO. “Quality Design with Integrity” Tonya Yasenchak, PE 76 Washington St., Saratoga Springs, NY 12866 518 / 587 – 1340 tonyay@nycap.rr.com 10/9/24, 12:58 PM Mail - Julia Destino - Outlook https://outlook.office365.com/mail/inbox/id/AAQkADI5NDIzZGRiLTQwNjEtNGM1MS05ZmQxLTUyZTNkMzFiZDJiZQAQAGhY%2FuNLGEfInabOZUZX…1/1 SITELINE® WOOD AND CLAD-WOOD WINDOWS AND PATIO DOORS 2 JELD-WEN.COM Since 1960, when JELD-WEN began with one millwork plant, we’ve been dedicated to crafting windows and patio doors that enhance the beauty and functionality of your home. Today we continue that tradition with products that are durable and worry-free. It’s the result of innovation as a driving force in all that we do. It begins in the forests where we harvest our premium lumber. In addition to responsible reforestation practices, we reuse and recycle as much of our raw resources as possible. Innovation is also at the heart of our design and manufacturing process. With JELD-WEN, you can expect products that are more than just beautiful on the outside. The inner workings of our windows and doors are engineered to function for years to come. ABOUT JELD-WEN DEDICATION FROM DAY ONE 3SITELINE® WINDOWS & PATIO DOORS TABLE OF CONTENTS AURALAST® PINE 4 INTRODUCTION 6 ARCHITECTURAL STYLES 8 CHOOSING YOUR WINDOWS 16 Casement and Awning 17 Double-Hung 18 Pocket and Sash Pack 20 Specialty Shapes 22 CHOOSING YOUR PATIO DOORS 24 Sliding/Folding 27 Low-Friction Glider™ 28 Multi-Slide 29 Swinging 30 Inswing with Hydrolock™ Technology 31 OPTIONS Patio Door Hardware 32 Window Hardware & Window Opening Control Devices 34 Color 36 Exterior Clad Trim & Divided Lites 40 Glass, Spacers, and Blink® Blinds 41 SPECIFICATIONS Product Detail Matrix 42 Warranty 45 TRADITIONAL TREATMENT SURFACE TO CORESURFACE ONLY 4 JELD-WEN.COM AuraLast® pine is a patented wood product that provides protection against wood rot, water damage and termites. This water-based process fortifies wood all the way to the core, providing an exclusive level of protection you’ll only find through JELD-WEN. Traditional treatments cover just the surface. AuraLast penetrates to the core using a proprietary vacuum-pressure process. See page 45 for warranty information. 5SITELINE® WINDOWS & PATIO DOORS EASY ON THE ENVIRONMENT Water-based process releases up to 96 percent fewer volatile organic compounds (VOCs) during the manufacturing process than traditional solvent-based methods. WET WEATHER PROTECTION Whatever the climate, AuraLast® pine protects against water damage and rot like no other. Whether it’s humidity, storms or dampness, AuraLast® pine stands up to the rigors of wet weather. TERMITE PROTECTION Termites can be devastating to windows and doors, but not to those built with AuraLast® pine. It safely and effectively repels termites, preserving the beauty of your investment. 6 JELD-WEN.COM DETAILS THAT MAKE ALL THE DIFFERENCE INNOVATION PROTECTION VERSATILITY AUTHENTICITY CONFIDENCE The result of more than a decade of research and development, JELD-WEN® Siteline® windows and patio doors are designed to be more than beautiful. They are made to be reliable and efficient and are backed by a warranty that gives you peace of mind. Double-hung styles are designed with concealed jamb liners for a unique and uniform appearance. Casements feature recessed sash for heightened detail and energy efficiency. Built with superior AuraLast® pine protection against wood rot, water damage, and termites. See page 4 for more information. Available with a wood or aluminum clad exterior, with extensive finish and hardware choices. Impact options available for most styles. Able to meet most historical building requirements (please check your local regulations). Backed by a 20-Year Limited Warranty on each window or patio door, plus a Limited Lifetime Warranty on AuraLast® pine. See page 45 for more information. 12 JELD-WEN.COM 13SITELINE® WINDOWS & PATIO DOORS FARMHOUSE Siteline’s warm, natural beauty complements the comfort, ruggedness, and soul of timeless farmhouse design. 16 JELD-WEN.COM CHOOSING YOUR WINDOWS Consider placement and appearance, available space, and your preferences for views and ventilation. Whatever you’re looking for, Siteline® has a solution. State-of-the-art engineering meets traditional design, with a variety of elegant options and innovative features. DOUBLE-HUNG WINDOWS BEAUTY Concealed jamb liners create a uniform appearance that’s unique to Siteline®. 19SITELINE® WINDOWS & PATIO DOORS DESIGN CHOICES Options include simulated divided lites (SDLs), sash configurations, and wood/clad variations (wood frame/ clad sash or clad frame/wood sash). STRENGTH Built with chambered composite interior sills for added strength and thermal efficiency. CONVENIENCE Simply slide in the tabs and tilt in both sash for easy, safe cleaning. 21SITELINE® WINDOWS & PATIO DOORS SMALLER JAMB DEPTH Siteline® replacement options offer wood or clad-wood windows with a jamb depth of 3 1/4”. AUTHENTICITY Meets most historical building requirements (please check your local regulations). EFFICIENCY Upgrade any window with more energy- efficient, dual-pane sash options. 23SITELINE® WINDOWS & PATIO DOORS Radius and geometric windows, available as fixed or operating units, add distinction and variety to any room in your house. SPECIALTY SHAPES (FIXED, RADIUS, AND GEOMETRIC) 34 JELD-WEN.COM 35SITELINE® WINDOWS & PATIO DOORS WINDOW OPENING CONTROL DEVICES (WOCD) AVAILABLE ON DOUBLE-HUNG AND CASEMENT WINDOWS Because windows can be necessary for emergency escape and rescue, building codes in your area may require certain windows to open fully. Factory-installed window opening control devices are designed to meet the current ASTM F2090 standard intended to help prevent accidental falls from windows by children five years of age and younger. A WOCD automatically limits the sash opening to less than four inches, unless it is deliberately disengaged, allowing the sash to open fully. WINDOW HARDWARE WINDOW HARDWARE OPTIONS Casement and Awning Double-Hung and Horizontal Sliding STANDARD FOLDED NESTING HANDLE CONCEALED SASH LOCK PUSH-OUT HANDLE Polished Brass Chestnut Bronze Brushed Chrome Black Powdercoat Oil-Rubbed Bronze Window Open Window Closed Satin Nickel White Desert Sand Antique Brass Actual colors may vary from samples shown to due printing process and/or differing monitor calibrations. 36 JELD-WEN.COM COLOR Personalize your wood or aluminum clad windows and patio doors with 27 exterior finishes and 12 interior finishes. Custom colors and PVDF protection are also available. BRILLIANT WHITE 37SITELINE® WINDOWS & PATIO DOORS Brilliant White DoveIvory GunmetalDesert Sand Black INTERIOR STAINS Fruitwood KodiakCordovan CharcoalWalnut Americano DOVE INTERIOR PAINTS Actual colors may vary from samples shown to due printing process and/or differing monitor calibrations. 38 JELD-WEN.COM MOSS Heirloom White French Vanilla Mocha Cream CocoaSmoke Bone White EXTERIOR CLADDING COLORS Brilliant White Ivory Desert Sand FlagstoneStoneSilver Surf 39SITELINE® WINDOWS & PATIO DOORS NAVY Chestnut Bronze Sea Foam BlackLuxury Bronze Hartford Green Navy Steele Gray Mesa Red Cranberry Dark Chocolate Hunter Green Admiral StormyMoss Actual colors may vary from samples shown to due printing process and/or differing monitor calibrations. 40 JELD-WEN.COM DIVIDED LITES Add architectural interest to your JELD-WEN® Siteline® wood and clad-wood windows with one of our decorative grille options. These options include traditional or contemporary Simulated Divided Lites (SDL) for an authentic look, Full-Surround (FS) wood grilles that can be removed for easy cleaning, and maintenance-free Grilles Between the Glass (GBG). EXTERIOR CLAD TRIM Select one of our exterior clad trim options to create the architectural look you want for your windows: historical, transitional, or contemporary. Simulated Divided Lites (SDL)Grilles Between the Glass (GBG) Contemporary Simulated Divided Lites (SDL) Full-Surround (FS) Wood Grilles Adams 3 1/2" Flat Brickmould 1" Sill Nosing2" Exterior Jamb Extension Standard 2" Sill Nosing OTHER OPTIONAL TRIM 41SITELINE® WINDOWS & PATIO DOORS LOW-E INSULATING GLASS Our standard high-performance Low-E insulating glass enhances energy conservation by helping homes stay cooler in the summer and warmer in the winter. Low-E glass provides greater protection against solar heat gain, reduces condensation, and helps limit fading of interior furnishings. Additional Low-E glass options are available for improved thermal performance DIRT-RESISTANT GLASS Standard for all Siteline® products, this innovative product harnesses the sun’s UV rays to loosen dirt from the glass, so that rainwater can easily rinse away any grime. No manual activation is required. PROTECTIVE FILM Standard for all Siteline® products, this film is factory- applied to both sides of the glass. It protects against debris and scratches during shipping and handling or at a construction site. Easy to remove, it saves clean-up time after installation. TEMPERED GLASS Treated with heat in order to withstand greater force or pressure on its surface, tempered glass will not break into sharp pieces. It is used most frequently on patio doors or windows installed near floor level. ENERGY STAR® OPTIONS Many JELD-WEN® windows and doors are ENERGY STAR certified, which means they exceed the minimum energy efficiency criteria for the climate region in which you live. JELD-WEN has been a proud ENERGY STAR partner since 1998. Please see your local dealer for options in your area. STANDARD For even more versatility, spacer bar color options enhance the appearance of your windows. THERMOPLASTIC Our insulating glass may now be ordered with a state of the art black thermoplastic spacer that “disappears” into the window while providing the best thermal performance and the lowest seal failure rates of any spacer on the market. Select Siteline® windows and patio doors are available with Blink® Blinds + Glass. This exceptional blinds-between-the-glass offering delivers a clean, modern design with a choice of six colors, plus performance glass options. Blink blinds never need dusting, and there are no exposed cords. GRAYBLACKSTAINLESS STEEL GLASS SPACERS BLINK® BLINDS 42 JELD-WEN.COM Double-Hung Casement Awning Geometric Sliding Hardware Sash lock with integrated tilt latches Nesting handle Nesting handle N/A Sash lock Hardware Finishes 9 Finishes 9 Finishes 9 Finishes 9 Finishes 9 Finishes Glass Options 50+ Choices 50+ Choices 50+ Choices 50+ Choices 50+ Choices Sizes: Min Max 21 3/8" x 32" 45 3/8" x 92" 18" x 18" 36" x 84" 18" x 18" 60" x 48" 18" x 18" 108" x 78" 29" x 23" 72" x 60" Grilles GBG: 5/8" Flat, 23/32" Contoured, 1" Contoured Bead: 7/8", 1 1/8", 1 3/8", 2 5/16" Putty: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Contemporary: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Combination SDL available: mix and match designs GBG: 5/8" Flat, 23/32" Contoured, 1" Contoured Bead: 7/8", 1 1/8", 1 3/8", 2 5/16" Putty: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Contemporary: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Combination SDL available: mix and match designs GBG: 5/8" Flat, 23/32" Contoured, 1" Contoured Bead: 7/8", 1 1/8", 1 3/8", 2 5/16" Putty: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Contemporary: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Combination SDL available: mix and match designs GBG: 5/8" Flat, 23/32" Contoured, 1" Contoured Bead: 7/8", 1 1/8", 1 3/8", 2 5/16" Putty - 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Contemporary: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Combination SDL available: mix and match designs GBG: 5/8" Flat, 23/32" Contoured, 1" Contoured Bead: 7/8", 1 1/8", 1 3/8", 2 5/16" Putty: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Contemporary: 5/8", 7/8", 1 1/8", 1 3/8", 2 5/16" Combination SDL available: mix and match designs Performance Rating 45 3/8" x 80" - PG 50, WZ3 - PG +50/-65 36" x 72" - PG 50, WZ3 - PG +50/-65 48" x 48" - PG 50, WZ3 - PG +50/-65 84" x 84" - PG 50, WZ3 - PG +50/-65 72" x 60" - PG30 Configurations Special Mulls, Transoms, Bays & Bows, Multiples Special Mulls, Transoms, Bays & Bows, Multiples Special Mulls, Transoms, Multiples Special Mulls, Multiples N/A Spacer Color Black (Standard), Gray & Silver Black (Standard), Gray & Silver Black (Standard), Gray & Silver Black (Standard), Gray & Silver Black (Standard), Gray & Silver Blink® Blinds N/A White, Tan, Sand, Espresso, Silver Moon, Slate Gray White, Tan, Sand, Espresso, Silver Moon, Slate Gray White, Tan, Sand, Espresso, Silver Moon, Slate Gray N/A Other options available, including impact-rated options (depending on operating type) and screens. For more information, please see your JELD-WEN representative or visit jeld-wen.com. PRODUCT DETAIL MATRIX JELD-WEN® Products1 are designed to create lasting value for your home. This warranty is effective for all JELD-WEN window and patio door Products (except United Collection products) manufactured on or after June 1, 2019 for use in the United States and Canada. Any previous warranties will continue to apply to products manufactured by JELD-WEN prior to this date. For additional information, including care and maintenance instructions, installation instructions, and previous warranties, refer to www.jeld-wen.com or www.jeld-wen.ca. What This Warranty COVERS Except as set forth in the Special Coverages section below, we warrant that if your JELD-WEN Product exhibits a defect in material or workmanship within the time periods from the date of manufacture as specified below, we will, at our option, repair, replace or refund the purchase price of the Product or component part. Skilled labor2 (where deemed necessary by us) to repair or replace any component is provided as specified below. Wood & Metal Clad Wood Composite Vinyl and Metal Clad Vinyl Aluminum Basic Product Coverage Owner-Occupied Single-Family Residence 20 years 10 years; glass is covered for 20 years as long as you own and occupy your residence 10 years Basic Product Coverage Commercial (Other than Owner-Occupied Single- Family Residence) 20 years 10 years 10 years 2 years Skilled Labor2 Coverage 2 years 2 years 2 years 1 year Transferability - the maximum length of any coverage when you sell your residence or it becomes occupied by other than the original owner 10 years 10 years 10 years Non-transferable Special Coverages (Applies to both Owner-Occupied and Commercial) The following Special Coverages apply to special product features and options; not all options are available on all products or in all regions. Glass Options Coverage Notes Triple-Glazed Glass Units 20 years Includes the glass panes and the insulating seal. ImpactGard® Glass Units 10 years Special Glazings 5 years Includes laminated glass units other than ImpactGard, and glass options not listed in our product literature, e.g., leaded or decorative glass. Blinds/Shades Between the Glass 10 years Includes the seal, external control mechanism, and operation of the shade/blind. Stress Cracks 1 year Applies to sealed glass units installed in windows and patio doors. Laminated glass and special glazings are excluded. Coverage includes replacement glass and skilled labor2 necessary to replace the glass. Stress cracks occur when the glass develops a crack without sign of impact. Accidental Glass Breakage Same as the Basic Product Coverage above (Owner- Occupied or Commercial) Applies to Products ordered with tdouble strength or thicker glass. Not covered: damage attributable to acts of nature (e.g. fire, hurricane, etc.), civil disorder, building settling, structural failures of walls or foundations or improper installation, construction job-site mishaps, storage, or handling. Special glazings and ImpactGard glass are not covered by this glass breakage warranty. Finish Options Coverage Notes Clad Finish on Metal Clad Exteriors AAMA 2605: 30 years AAMA 2603/2604: 10 years Anodized: 5 years Coverage is for peeling, checking, cracking, or exhibiting excessive chalk, fade or color change3. Clad products installed within one mile of a salt-water source (for example, an ocean or salt lake) or other corrosive environment require additional and specific maintenance requirements. Refer to our full care and maintenance instructions. Factory Interior Finish on Wood Products 1 year Coverage is for peeling, checking, or cracking. Should the factory interior finish be proven defective within this time period, we will at our option, replace or refinish the component or product, or offer a refinish credit up to $50 per opening for windows or $100 per opening for patio doors. This coverage applies to factory- applied finish coat options only; standard factory-applied primer is not a finish coat. Colored and Laminated Surfaces on Vinyl and Composite Products 10 years Coverage is for peeling, blistering, or flaking, and excessive color change3. This coverage does not extend to discoloration, polish, surface damage, or alteration caused by the use of natural or chemical solvents or an environmental factor causing such damage. JELD-WEN® WINDOW & PATIO DOOR LIMITED WARRANTY OUR WARRANTY TO YOU... Continued on next page Other Special Coverages Coverage Notes AuraLast® Protection for Wood Products Owner-Occupied Single-Family Residence: as long as you own and occupy your residence Coverage is for wood decay and/or termite damage in pine wood components. Warranty coverage outside Canada, the contiguous 48 states and Alaska is contingent upon approval from the JELD-WEN Customer Care Department. Please contact us. Commercial: 20 years Custom Fiberglass Door Slabs As long as you own and occupy your residence Factory Prefinish on Custom Fiberglass Doors 10 years Should the factory prefinish be proven defective, we will at our option refinish the door or pay up to $350.00 per opening to the current owner. Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the operator for one year. Retractable Roll Screens 5 years How To Get Assistance If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your product or contact us directly: In the United States:In Eastern Canada: In Western Canada:In Ontario Canada Mail:JELD-WEN Customer Care Attn: Warranty Claims P.O. Box 1329 Klamath Falls, OR 97601 JELD-WEN Service Dept 90, rue Industrielle Saint-Apollinaire, Quebec Canada GOS 2EO JELD-WEN Service Dept 550 Munroe Avenue Winnipeg, Manitoba Canada R2K 4H3 JELD-WEN Service Dept 90 Stone Ridge Road Vaughan, Ontario Canada L4H 3G9 Phone:888-JWHelpU 888-594-3578 800-463-1930 888-945-5627 204-668-8230 800-440-2714 905-265-5700 Fax:800-436-5954 888-998-1599 204-663-1072 905-265-5704 E-mail:jeldwenwarranty@jeld-wen.com wpgservice@jeld-wen.com Web:www.jeld-wen.com/contact-us www.jeld-wen.ca/contact-us We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the address where the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful). What We Will Do Upon receiving your notification, we will send out an acknowledgement within three business days to the contact, which you have provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you. If your claim is approved, and we choose to repair or replace the product or a component of the product, the replacement product/ component will be provided in the same specification as the original product or its nearest equivalent current product. Replacement components/products are warranted for the balance of the original product warranty or 90 days, whichever is longer. If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12) months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity and temperature conditions. This deferral will not be counted against the warranty period. What This Warranty Does NOT Cover JELD-WEN is not liable for damage, product failure or poor product performance due to: • Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture of natural wood parts, and natural tarnishing of copper cladding are not considered defects. • Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing). • Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated above. • Misuse, abuse or failure to properly finish and provide maintenance. • Alteration or modification to the Product (e.g. customer applied tints or films, paint finishes, security systems). • Any cause beyond the reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties outside of our control). • Failure to provide an adequate overhang for fiberglass doors; damage caused by extreme temperature buildup where storm doors are present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at www.jeld- wen.com/resources; for specific information pertaining to your structure, consult your contractor or other building professional. Continued on next page 45SITELINE® WINDOWS & PATIO DOORS Other Special Coverages Coverage Notes AuraLast® Protection for Wood Products Owner-Occupied Single-Family Residence: as long as you own and occupy your residence Coverage is for wood decay and/or termite damage in pine wood components. Warranty coverage outside Canada, the contiguous 48 states and Alaska is contingent upon approval from the JELD-WEN Customer Care Department. Please contact us. Commercial: 20 years Custom Fiberglass Door Slabs As long as you own and occupy your residence Factory Prefinish on Custom Fiberglass Doors 10 years Should the factory prefinish be proven defective, we will at our option refinish the door or pay up to $350.00 per opening to the current owner. Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the operator for one year. Retractable Roll Screens 5 years How To Get Assistance If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your product or contact us directly: In the United States:In Eastern Canada: In Western Canada:In Ontario Canada Mail:JELD-WEN Customer Care Attn: Warranty Claims P.O. Box 1329 Klamath Falls, OR 97601 JELD-WEN Service Dept 90, rue Industrielle Saint-Apollinaire, Quebec Canada GOS 2EO JELD-WEN Service Dept 550 Munroe Avenue Winnipeg, Manitoba Canada R2K 4H3 JELD-WEN Service Dept 90 Stone Ridge Road Vaughan, Ontario Canada L4H 3G9 Phone:888-JWHelpU 888-594-3578 800-463-1930 888-945-5627 204-668-8230 800-440-2714 905-265-5700 Fax:800-436-5954 888-998-1599 204-663-1072 905-265-5704 E-mail:jeldwenwarranty@jeld-wen.com wpgservice@jeld-wen.com Web:www.jeld-wen.com/contact-us www.jeld-wen.ca/contact-us We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the address where the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful). What We Will Do Upon receiving your notification, we will send out an acknowledgement within three business days to the contact, which you have provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you. If your claim is approved, and we choose to repair or replace the product or a component of the product, the replacement product/ component will be provided in the same specification as the original product or its nearest equivalent current product. Replacement components/products are warranted for the balance of the original product warranty or 90 days, whichever is longer. If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12) months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity and temperature conditions. This deferral will not be counted against the warranty period. What This Warranty Does NOT Cover JELD-WEN is not liable for damage, product failure or poor product performance due to: • Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture of natural wood parts, and natural tarnishing of copper cladding are not considered defects. • Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing). • Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated above. • Misuse, abuse or failure to properly finish and provide maintenance. • Alteration or modification to the Product (e.g. customer applied tints or films, paint finishes, security systems). • Any cause beyond the reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties outside of our control). • Failure to provide an adequate overhang for fiberglass doors; damage caused by extreme temperature buildup where storm doors are present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at www.jeld- wen.com/resources; for specific information pertaining to your structure, consult your contractor or other building professional. Continued on next page Other Special CoveragesCoverageNotes AuraLast® Protection for Wood Products Owner-Occupied Single-Family Residence: as long as you own and occupy your residence Coverage is for wood decay and/or termite damage in pine wood components. Warranty coverage outside Canada, the contiguous 48 states and Alaska is contingent upon approval from the JELD-WEN Customer Care Department. Please contact us. Commercial: 20 years Custom Fiberglass Door Slabs As long as you own and occupy your residence Factory Prefinish on Custom Fiberglass Doors 10 yearsShould the factory prefinish be proven defective, we will at our option refinish the door or pay up to $350.00 per opening to the current owner. Electric Operators1 yearCoverage includes replacement parts and skilled labor necessary to replace the operator for one year. Retractable Roll Screens 5 years How To Get Assistance If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your product or contact us directly: In the United States:In Eastern Canada: In Western Canada:In Ontario Canada Mail:JELD-WEN Customer Care Attn: Warranty Claims P.O. Box 1329 Klamath Falls, OR 97601 JELD-WEN Service Dept 90, rue Industrielle Saint-Apollinaire, Quebec Canada GOS 2EO JELD-WEN Service Dept 550 Munroe Avenue Winnipeg, Manitoba Canada R2K 4H3 JELD-WEN Service Dept 90 Stone Ridge Road Vaughan, Ontario Canada L4H 3G9 Phone:888-JWHelpU 888-594-3578 800-463-1930888-945-5627 204-668-8230 800-440-2714 905-265-5700 Fax:800-436-5954888-998-1599204-663-1072 905-265-5704 E-mail:jeldwenwarranty@jeld-wen.comwpgservice@jeld-wen.com Web:www.jeld-wen.com/contact-uswww.jeld-wen.ca/contact-us We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice, spacer code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the address where the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful). What We Will Do Upon receiving your notification, we will send out an acknowledgement within three business days to the contact, which you have provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notification. If your warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you. If your claim is approved, and we choose to repair or replace the product or a component of the product, the replacement product/ component will be provided in the same specification as the original product or its nearest equivalent current product. Replacement components/products are warranted for the balance of the original product warranty or 90 days, whichever is longer. If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12) months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity and temperature conditions. This deferral will not be counted against the warranty period. What This Warranty Does NOT Cover JELD-WEN is not liable for damage, product failure or poor product performance due to: • Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture of natural wood parts, and natural tarnishing of copper cladding are not considered defects. • Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing). • Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated above. • Misuse, abuse or failure to properly finish and provide maintenance. • Alteration or modification to the Product (e.g. customer applied tints or films, paint finishes, security systems). • Any cause beyond the reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties outside of our control). • Failure to provide an adequate overhang for fiberglass doors; damage caused by extreme temperature buildup where storm doors are present. For general guidelines, see our “Appropriate Protection for Exterior Doors” in our product literature or at www.jeld- wen.com/resources; for specific information pertaining to your structure, consult your contractor or other building professional. Continued on next page 46 JELD-WEN.COM • • • Improper installation not in conformance with JELD-WEN installation instructions (note: see www.jeld-wen.com for current installation Improper installation not in conformance with JELD-WEN installation instructions (note: see www.jeld-wen.com for current installation Improper installation not in conformance with JELD-WEN installation instructions (note: see www.jeld-wen.com for current installation instructions); operational problems and problems related to water and/or air infi ltration/leaking as a result of improper installation or instructions); operational problems and problems related to water and/or air infi ltration/leaking as a result of improper installation or instructions); operational problems and problems related to water and/or air infi ltration/leaking as a result of improper installation or fl aws in building design or construction.fl aws in building design or construction.fl aws in building design or construction. • • • Installation into a condition that exceeds product design standards and/or certifi ed performance specifi cations and/or is not in Installation into a condition that exceeds product design standards and/or certifi ed performance specifi cations and/or is not in Installation into a condition that exceeds product design standards and/or certifi ed performance specifi cations and/or is not in compliance with building codes.compliance with building codes.compliance with building codes. • • • Extreme artifi cial temperature buildup or exposure (e.g., where storm doors/windows are present).Extreme artifi cial temperature buildup or exposure (e.g., where storm doors/windows are present).Extreme artifi cial temperature buildup or exposure (e.g., where storm doors/windows are present). • • • Hardware or inserts that are not provided by us, such as locksets, door handles, strikes, etc.Hardware or inserts that are not provided by us, such as locksets, door handles, strikes, etc.Hardware or inserts that are not provided by us, such as locksets, door handles, strikes, etc. • • • Condensation or damage as a result of condensation (Note: unless due to insulating glass failure, most condensation problems are Condensation or damage as a result of condensation (Note: unless due to insulating glass failure, most condensation problems are Condensation or damage as a result of condensation (Note: unless due to insulating glass failure, most condensation problems are related to excessive humidity levels in a structure. Contact a heating/air conditioning specialist for help).related to excessive humidity levels in a structure. Contact a heating/air conditioning specialist for help).related to excessive humidity levels in a structure. Contact a heating/air conditioning specialist for help). • • • Wood decay in wood components other than of pine species and any components (including pine) that come in direct contact with soil. Wood decay in wood components other than of pine species and any components (including pine) that come in direct contact with soil. Wood decay in wood components other than of pine species and any components (including pine) that come in direct contact with soil. Note: superfi cial mold/mildew does not indicate wood decay.Note: superfi cial mold/mildew does not indicate wood decay.Note: superfi cial mold/mildew does not indicate wood decay. JELD-WEN is also not liable for:JELD-WEN is also not liable for:JELD-WEN is also not liable for: • • • Glass breakage (except as covered above).Glass breakage (except as covered above).Glass breakage (except as covered above). • • • Screen damage due to normal wear and tear, misuse, abuse, or insect or animal activity.Screen damage due to normal wear and tear, misuse, abuse, or insect or animal activity.Screen damage due to normal wear and tear, misuse, abuse, or insect or animal activity. • • • Slight expansion or contraction due to varying environmental conditions; slab movement (shrinkage or swelling) of 1/4” or less due to Slight expansion or contraction due to varying environmental conditions; slab movement (shrinkage or swelling) of 1/4” or less due to Slight expansion or contraction due to varying environmental conditions; slab movement (shrinkage or swelling) of 1/4” or less due to temperature and humidity, consult the Homeowner’s Manual on how to work with this natural movement.temperature and humidity, consult the Homeowner’s Manual on how to work with this natural movement.temperature and humidity, consult the Homeowner’s Manual on how to work with this natural movement. • • • Slight imperfections or wavy distortions in the glass that don’t impair structural integrity. Note: wavy distortions in the glass (e.g. related Slight imperfections or wavy distortions in the glass that don’t impair structural integrity. Note: wavy distortions in the glass (e.g. related Slight imperfections or wavy distortions in the glass that don’t impair structural integrity. Note: wavy distortions in the glass (e.g. related to laminate interlayer or heat strengthening of glass) are not considered a defect. Slight color variations in glass are not considered a to laminate interlayer or heat strengthening of glass) are not considered a defect. Slight color variations in glass are not considered a to laminate interlayer or heat strengthening of glass) are not considered a defect. Slight color variations in glass are not considered a defect.defect.defect. • • • Hairline cracks in factory-applied fi nishes; surface cracks that do not compromise the underlying material are not a defect.Hairline cracks in factory-applied fi nishes; surface cracks that do not compromise the underlying material are not a defect.Hairline cracks in factory-applied fi nishes; surface cracks that do not compromise the underlying material are not a defect. • • • Damage or distortion to other property, including but not limited to, vinyl siding, building components or landscaping caused in whole Damage or distortion to other property, including but not limited to, vinyl siding, building components or landscaping caused in whole Damage or distortion to other property, including but not limited to, vinyl siding, building components or landscaping caused in whole or in part by refl ection of light or heat from JELD-WEN windows or doors.or in part by refl ection of light or heat from JELD-WEN windows or doors.or in part by refl ection of light or heat from JELD-WEN windows or doors. • • • Product or component performance decline due to aging, inert gas dissipation, natural processes or failure to provide proper Product or component performance decline due to aging, inert gas dissipation, natural processes or failure to provide proper Product or component performance decline due to aging, inert gas dissipation, natural processes or failure to provide proper maintenance. Note: Other than inert gas loss due to seal failure, the migration of an inert gas, such as argon, is a natural process that maintenance. Note: Other than inert gas loss due to seal failure, the migration of an inert gas, such as argon, is a natural process that maintenance. Note: Other than inert gas loss due to seal failure, the migration of an inert gas, such as argon, is a natural process that occurs over time and is not a defect.occurs over time and is not a defect.occurs over time and is not a defect. • • • Repairs on product not accessible by road; travel costs related to repairs on product located more than 125 miles/200 kilometers from an Repairs on product not accessible by road; travel costs related to repairs on product located more than 125 miles/200 kilometers from an Repairs on product not accessible by road; travel costs related to repairs on product located more than 125 miles/200 kilometers from an authorized dealer; providing, assembling, or dismantling scaffolding, lifts, or other specialized equipment.authorized dealer; providing, assembling, or dismantling scaffolding, lifts, or other specialized equipment.authorized dealer; providing, assembling, or dismantling scaffolding, lifts, or other specialized equipment. • • • Labor and materials for repainting or refi nishing activities or the removal or disposal of defective product(s); labor exceeding the time Labor and materials for repainting or refi nishing activities or the removal or disposal of defective product(s); labor exceeding the time Labor and materials for repainting or refi nishing activities or the removal or disposal of defective product(s); labor exceeding the time periods specifi ed above.periods specifi ed above.periods specifi ed above. • • • Incidental or consequential damage. Some states/provinces do not allow the exclusion or limitation of incidental or consequential Incidental or consequential damage. Some states/provinces do not allow the exclusion or limitation of incidental or consequential Incidental or consequential damage. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.damages, so this may not apply to you.damages, so this may not apply to you. Important Legal Information -- Please read this carefully. It affects your rights. This Limited Warranty document sets forth our maximum liability for our products. We shall not be liable for special, indirect, consequential, or incidental damages. Your sole and exclusive remedy with respect to any and all losses or damages resulting from any cause whatsoever shall be as specifi ed above. We make no other warranty or guarantee, either express or implied, including implied warranties of merchantability and fi tness for a particular purpose to the original purchaser or to any subsequent user of the Product, except as expressly contained herein. In the event state or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein. This Limited Warranty document gives you specifi c legal rights, and you may have other rights that vary from state/province to state/province. Any dispute, controversy or claim arising out of or relating to this warranty, any alleged breach thereof, or the use or sale of the products to which this warranty applies shall be resolved by mandatory and binding arbitration administered by the American Arbitration Association in accordance with its commercial arbitration rules. Any ensuing arbitration will be venued in Charlotte, North Carolina. Original purchaser agrees that they may assert claims against JELD-WEN in their individual capacity only, and not as a plaintiff or class member in any purported class action proceeding. This warranty shall be interpreted in accordance with the laws of North Carolina (excluding North Carolina’s confl ict of laws principles). If any provision of this warranty is deemed illegal or unenforceable in a judicial proceeding, that provision shall be severed and excluded, and the remainder of this warranty shall continue in force. Rejection of these dispute resolution provisions must be sent to JELD-WEN at the address provided herein within thirty (30) days of original purchaser’s receipt of the Products to which this warranty applies. No distributor, dealer or representative of JELD-WEN has the authority to change, modify or expand this warranty. The original purchaser of this Product acknowledges that they have read this warranty, understand it and are bound by its terms and agrees to provide this warranty to the original owner of the structure into which the Product is installed. 1 “JELD-WEN Products” shall refer to window and patio door products (except United Collection products) manufactured in the United States and/or Canada and marketed under the JELD-WEN brand name for use in the United States and/or Canada. See our separate United Collection warranty, or our Export Warranty for applicable coverage on products used outside the United States and Canada. 2 “Skilled labor” refers to tasks where specialized technical knowledge, experience, methods or tools are required to properly identify, diagnose and/or correct product-related issues. 3 “Chalking” of the exterior fi nish is not a defect unless it exceeds a numerical rating of eight (8) when measured in accordance with the standard procedures specifi ed in ASTM D4214. Fading or changing in color of the exterior fi nish is not a defect unless it exceeds fi ve (5) E units, calculated in accordance with ASTM D2244, paragraph 6.2. Color change shall be measured on an exposed area of fi nish that has been cleaned of surface soils and chalk, and the corresponding values measured on the original or unexposed area of fi nish. Fading or color changes may not be uniform if the surfaces are not equally exposed to the sun and elements. If the above ASTM standards change, the standard in effect at the time of purchase applies. As an option to replacement, we may choose to refi nish the product. © 2019 JELD-WEN, inc. | JELD-WEN, AuraLast, and ImpactGard are registered trademarks of JELD-WEN, inc. © 2020 JELD-WEN, Inc. All rights reserved. | JELD-WEN, the JELD-WEN Logo, the JW Logo, AURALAST, and SITELINE are registered trademarks of JELD-WEN, Inc. BELMAR, HARLESTON, HYDROLOCK, and WHITBY are trademarks of JELD-WEN, Inc. ENERGY STAR is a registered trademark of the US Environmental Protection Agency. BLINK BLINDS + GLASS is a registered trademark of ODL, Inc. HOPPE is a registered trademark of HOPPE Holding AG. 11-96987 02/20